Reference

How We Protect Your Privacy on bet365 live

Your account details, payment information and gaming history stay private and secure.

Account data encryptedPayment info protectedWithdrawal verification secure
Explore the Lobby Read FAQ
bet365 live How We Protect Your Privacy on bet365 live
REACH OUR TEAM

Contact Us About Your Privacy

Live Chat Available 24/7 in English. Ask about your account data, how we use your information, or request a copy of what we hold.
Email Support Send privacy queries to our data team at [email protected]. We respond within 48 hours with full details.
Account Settings Log in and head to Privacy under your profile menu in Makassar and across Indonesia. View and update your stored contact details anytime.
DATA & SECURITY

How We Handle Your Personal Information

Encryption & Storage

All passwords, payment methods and account details are encrypted with industry-standard SSL technology. Data sits in secure servers only our tech team can access with multi-factor authentication.

Cookie Management

We use cookies to remember your login, language preference and game history. You can clear cookies from your browser settings anytime without losing your account.

Withdrawal Verification

When you request a payout to DANA, OVO, GoPay or QRIS, we verify your identity by checking your account email and payment method match. This prevents unauthorized withdrawals.

Data Retention

We keep your account data active while you play. If you close your account, we retain encrypted records for 7 years where local law permits, then permanently delete.

Third-Party Sharing

We share payment data only with DANA, OVO, GoPay, QRIS processors and our fraud-prevention partner. No marketing companies, affiliate networks or data brokers ever receive your details.

Your Rights & Requests

You can request to see all data we hold, correct errors, or ask us to delete non-essential information. Contact our privacy team via live chat or email and we'll respond within 14 days.

Privacy & Your Account: Frequently Asked

We collect your full name, email address, phone number, residential address and date of birth to verify your identity and comply with local regulations. When you deposit via DANA, OVO, GoPay or QRIS, those processors also confirm your payment details. We never ask for your password outside your account login page.

Your payment information never touches our servers directly. DANA, OVO, GoPay and QRIS handle the transaction themselves using their own encryption. We store only a record that you deposited and how much — your card or wallet details stay with that provider.

Yes. Log into your account, go to Privacy in your profile menu, and select 'Download My Data'. We'll email you a complete list of everything we store — your contact info, login history, deposits, withdrawals and gameplay records — within 7 days.

No. We never sell your personal data to marketers, affiliate networks or data brokers. The only third parties who see your details are DANA, OVO, GoPay, QRIS payment processors handling your transactions, and our fraud-prevention team.

We retain encrypted records for 7 years where local law permits for fraud prevention and regulatory compliance. After that period, your data is permanently deleted from our systems. Active account data is kept as long as you play.

Cookies are small files that remember your login, language choice and game preferences between visits. They make your next session faster — you don't re-enter your email or password each time. You can delete cookies from your browser anytime.

Open your account and go to Settings > Account Details. You can change your email, phone and address instantly. For sensitive changes like your name or date of birth, contact our support team via live chat to verify your identity first for security.

Related Pages

bet365 live Indonesia About Us FAQ bet365 live Login bet365 live Casino